Terms & Conditions

Terms and Conditions of Service 

1. General Provisions

1.1. This document constitutes a public offer. By registering in the application, creating an account, or using the service, the Customer confirms that they have fully read and agree to these Terms.

1.2. Platform status:The Operator provides an information‑technology platform that connects the Customer with an independent Partner (Contractor). The Operator itself does not perform transportation or carriage services and does not act as a transport company. 

2. Settlement and Pricing

2.1. Tariff determination: The cost of the service shall be calculated automatically by means of an algorithm, which takes into account distance, time, demand intensity, and the selected tariff.

2.2. Payment methods: The Customer is obliged to pay the fee immediately upon completion of the service, either in cash or by non‑cash settlement (bank card).

2.3. Cancellation fee and 3‑minute rule:  The Customer shall have the right to cancel the order free of charge within 3 minutes from its confirmation.

·       After the expiration of the specified period, or in the event that the Partner has already arrived at the address of the request, cancellation of the order shall result in a cancellation fee (penalty) being charged to the Customer.

·       No penalty shall be charged if the Partner (driver) is not on the way to the address of the request or is significantly delayed compared to the time predicted by the system. 

3. Obligations of the Parties

3.1. The Customer shall be obliged to: Provide the exact address and contact details;

·       Maintain order and cleanliness of the vehicle;

·       Not exceed the passenger capacity limit established by the manufacturer of the vehicle;

·       Pay the full service fee in a timely manner.

3.2. The Operator shall be obliged to: ensure the proper technical functioning of the application;

·       provide the Customer with support in the process of eliminating service‑related malfunctions. 

4. Limitation of Liability

4.1. Independent Contractors: The Partner (Contractor) is an independent contractor and not an employee of the Operator. The Operator shall not be liable for any physical, material, or moral damage caused by the Partner in the course of fulfilling the order.  

4.2. The Operator shall not be responsible for items left in the vehicle. In the event that an item is found, the Operator shall facilitate communication between the parties. The delivery fee for returning the item to its owner shall be equal to the minimum fare of a trip. 

5. Service Restriction and Debt

5.1. If the Customer accumulates unpaid cancellation fees (debt), the system shall automatically restrict the Customer’s right to place new orders until the existing debt is fully settled.

5.2 The Operator reserves the right to terminate access without prior notice to any Customer who violates ethical norms, damages the Partner’s property, or systematically abuses the service. 

6. Claims and Dispute Resolution

6.1. The Customer may dispute the fare of the trip or any deducted penalty within 24 hours from the moment it is charged.

6.2. Claims shall be submitted through the support chat in the application or via e‑mail at: ---------------.

6.3. Any dispute shall be resolved through negotiation, and in the event that no agreement is reached, by the court in accordance with the legislation of Georgia.